Returns & Refund Policy

Last Updated: August 8, 2026

At Alluring Faces Cosmetics, we want you to love your purchase. If you are not completely satisfied with an eligible item, we are happy to assist you with a return in accordance with the policy below.

Please read this policy carefully before making a purchase.

30-Day Returns

We accept eligible returns requested within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition
• Be in its original, unopened packaging, when applicable
• Have all original tags, seals, and packaging intact
• Include proof of purchase or your order information

Items that do not meet these requirements may not be eligible for a refund.

Cosmetics & Personal Care Products

For health, safety, and hygiene reasons, cosmetic and personal care products that have been opened, used, swatched, or otherwise tampered with cannot be returned or exchanged.

This includes products where the original hygiene seal, protective film, or packaging has been removed.

If you receive a product that is defective, damaged, or incorrect, please contact us immediately before using the product so that we can evaluate the issue and determine the appropriate resolution.

How to Request a Return

To request a return, please contact us at:

Email: sales@alluringfacescosmetics.com

Please include your order number, the name of the item(s) you would like to return, and the reason for your return.

Do not send a return to us without first receiving return authorization and instructions. Unauthorized returns may not be accepted or may experience delays in processing.

If your return is approved, we will provide you with instructions regarding where and how to return your item.

Return Address

Alluring Faces Cosmetics
P.O. Box 771922
Miami, FL 33170
United States

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

If we determine that the item was damaged, defective, or incorrectly sent, we will provide instructions for resolving the issue and, when applicable, arrange for return shipping.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at sales@alluringfacescosmetics.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging, when applicable

Do not discard the item or packaging until we have had an opportunity to review the issue.

Once we have evaluated the situation, we will work with you to determine the appropriate resolution, which may include a replacement, store credit, or refund.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are generally non-returnable:

• Opened or used cosmetics
• Products that have been swatched or tested
• Products with broken or removed hygiene seals
• Personal care or beauty products that cannot be resold for hygiene reasons
• Personalized or specially made products
• Gift cards
• Clearance or final-sale items

Additional products may be designated as final sale at the time of purchase.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Sale & Final-Sale Items

Items marked Final Sale or otherwise identified as non-returnable at the time of purchase are not eligible for return or refund unless the item arrives damaged, defective, or we sent you the wrong product.

Sale items that are not specifically marked Final Sale may be eligible for return if they otherwise meet the requirements of this policy.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product or shade, the fastest option is generally to return the eligible item in accordance with this policy and place a new order for the desired product.

Refunds

Once your return has been received, we will inspect the item and notify you whether your return has been approved.

If your return is approved, your refund will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Once the refund has been issued, your bank or credit card provider may require additional time to post the funds to your account.

If you have not received your refund after 15 business days from the date we approved it, please contact us at sales@alluringfacescosmetics.com.

Refused, Undeliverable, or Unclaimed Packages

If a package is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address provided by the customer, the order may be subject to additional shipping charges if reshipment is requested.

Any refund issued for an undeliverable or returned package may be reduced by applicable shipping costs and fees.

Order Cancellations

Because we work to process orders quickly, we cannot guarantee that an order can be canceled or changed after it has been placed.

Once an order has shipped, it cannot be canceled.

If you need to request a cancellation, please contact us as soon as possible at sales@alluringfacescosmetics.com. We will make every reasonable effort to accommodate the request before the order enters processing or shipping.

International Orders

We currently do not offer international shipping.

Questions About Returns?

We are here to help.

Alluring Faces Cosmetics
Phone: (877) 232-4526
Email: sales@alluringfacescosmetics.com

Mailing Address:
P.O. Box 771922
Miami, FL 33170
United States

We appreciate your business and are committed to providing our customers with quality products and a positive shopping experience.